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Software : QuickBooks Pro 2008 [OLD VERSION]
Rating: 
- Not Received
It is kind of hard to review a product never received. I am now waiting on a refund claim that is pending. If it is not received shortly I will have to process a claim through the credit card company to protect my consumer rights.
Rating:
- great software at a good price
QuickBooks Pro 2008 [OLD VERSION]
I was able to install, set up, and use this software very quickly without any assistance. I would highly recommend it to the small office or home office.
Rating:
- QB 2008 Pro -- Bad Experience
I finally decided to upgrade from the 2004 version which was working well, but felt that in 4 years there would be more than cosmetic improvements. I was wrong!
First, the new "Registration" requirement is painful. You first key in all your information rather than have them extract from the old version. The registration steps requires answering multiple marketing questions for THEIR benefit. After you do all that, you are required to call a phone number which apparently ends up, on hold, in some country in Asia. Now you must answer multiple questions duplicating what you just finished keying in. If your e-mail address has changed (whatever concern that is of Intuit!), you're in trouble Then you're warned that if you should dare to upgrade your computer, you must start the process all over again. Note that I didn't use the term "Customer Service!" It doesn't apply to this Intuit product.
Support is nearly impossible to get unless you want to pay and pay and pay! They advertise a "free" 30 day support system, but just try to get it to work. Good Luck!
The QB 2008 Pro product so far seems to work as well as the 2004 version. It is still the best accounting product for small and very small businesses, but I'll be ready to try out any new, competing, product which comes to the market and offers true Customer Service and Support!
A. J. Risser
Rating: - ABYSMAL customer support
The software works just fine, but it is infuriating trying to get a human on the phone when you call them for support (especially frustrating when I had paid for "premium phone support"). The first call had an estimated 30 minute wait time. Then I used their "faster" online support to get a "special phone number" to call, which I did, and then I was put into "transfer hell" being bounced around to people who couldn't help me.
This call was not during tax time or anytime when they should have an unexpectedly high call volume. This level of service is terrible and inexcusable from a major corporation.
I hope you have better luck than I did if you ever need support...
Rating: - Designed by accountants, to ensure I will seek out an accountant!
Way to confusing to use, and requires way too much time to figure out. I will have to pay someone to do what I bought the program for. Hanging participle, I apologize, but that is how upset I am.
- Not ReceivedIt is kind of hard to review a product never received. I am now waiting on a refund claim that is pending. If it is not received shortly I will have to process a claim through the credit card company to protect my consumer rights.
Rating:
- great software at a good priceQuickBooks Pro 2008 [OLD VERSION]
I was able to install, set up, and use this software very quickly without any assistance. I would highly recommend it to the small office or home office.
Rating:
- QB 2008 Pro -- Bad ExperienceI finally decided to upgrade from the 2004 version which was working well, but felt that in 4 years there would be more than cosmetic improvements. I was wrong!
First, the new "Registration" requirement is painful. You first key in all your information rather than have them extract from the old version. The registration steps requires answering multiple marketing questions for THEIR benefit. After you do all that, you are required to call a phone number which apparently ends up, on hold, in some country in Asia. Now you must answer multiple questions duplicating what you just finished keying in. If your e-mail address has changed (whatever concern that is of Intuit!), you're in trouble Then you're warned that if you should dare to upgrade your computer, you must start the process all over again. Note that I didn't use the term "Customer Service!" It doesn't apply to this Intuit product.
Support is nearly impossible to get unless you want to pay and pay and pay! They advertise a "free" 30 day support system, but just try to get it to work. Good Luck!
The QB 2008 Pro product so far seems to work as well as the 2004 version. It is still the best accounting product for small and very small businesses, but I'll be ready to try out any new, competing, product which comes to the market and offers true Customer Service and Support!
A. J. Risser
Rating:
- ABYSMAL customer supportThe software works just fine, but it is infuriating trying to get a human on the phone when you call them for support (especially frustrating when I had paid for "premium phone support"). The first call had an estimated 30 minute wait time. Then I used their "faster" online support to get a "special phone number" to call, which I did, and then I was put into "transfer hell" being bounced around to people who couldn't help me.
This call was not during tax time or anytime when they should have an unexpectedly high call volume. This level of service is terrible and inexcusable from a major corporation.
I hope you have better luck than I did if you ever need support...
Rating:
- Designed by accountants, to ensure I will seek out an accountant!Way to confusing to use, and requires way too much time to figure out. I will have to pay someone to do what I bought the program for. Hanging participle, I apologize, but that is how upset I am.
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