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Software : QuickBooks Pro 2008
Rating: 
- Bad customer service
Quickbooks don't have any free customer service or tech support (only paid), and they won't give you a refund if you're not satisfied. Once you pay them, it's over a hundred dollars down the drain. And their program doesn't work with Microsoft Windows but instead of fixing it they say Microsoft is to blame. Yikes! I thought they were a reputable company.
Rating: - Horrible Customer Support
Very, very frustrating registration process. After purchasing the product, I was required to phone (no email, no automatic registration as is common with other software products) Intuit customer support. I was then asked for my phone number -- we have over 15 phone lines in my company, four regional offices, etc. -- but I was told I HAD to give the correct phone number or I would not receive my "Validation Code". I already had the License Number and Product Code emailed to me after my purchase, but now Intuit required a third code -- and they needed my phone number to issue the code. Completely a 1998-era, poor customer service experience for their 2008 product. My recommendation is strongly to BUY SOME OTHER PRODUCT!
Rating:
- Wow! Lots of problems with Vista.
I am a ten year user of QB Pro. Had to get a new version because I bought a new pc with Vista. Had choice of downloading QB Pro from Intuit or buying from Amazon, who I love, and getting a real CD. I like to own the CD in case of reload, etc., so I got it from Amazon. Fast shipping and great price!
I had TONS of problems with program crashing on new install, even with the new QB Pro CD, the new PC and with all Vista updates and with all QB updates downloaded for the new QB Pro.
It turns out that the brand new CD with the updates downloaded does not run on Vista and support eventually had me download the whole program from Intuit and re-install it to get an actual Vista compliant version.
Now it runs fine, but only after several days of problems and only intermittent communication from Intuit's support.
So, if you buy the program new on CD you may still need to download it from Intuit to get a Vista compliant running product. Maybe this knowledge will save you several days of problems and checking and rechecking your own work to find if you did something wrong yourself.
Otherwise seems to be a great product once it runs.
Rating: - Buyer Beware
I've used Quickbooks for approximately 10 years, and am very familiar with its capabilities and limitations. Unfortunately, Intuit markets this product as Vista compatible. It is not. And although the product does operate, there are significant issues.
Rating:
- Great Accounting Product
Great product. Has a little learning curve for non-accountants like myself but overall a decent accounting package.
One should get a general overview of accounts before tackling setting up a company books or get professional assistance.
- Bad customer serviceQuickbooks don't have any free customer service or tech support (only paid), and they won't give you a refund if you're not satisfied. Once you pay them, it's over a hundred dollars down the drain. And their program doesn't work with Microsoft Windows but instead of fixing it they say Microsoft is to blame. Yikes! I thought they were a reputable company.
Rating:
- Horrible Customer SupportVery, very frustrating registration process. After purchasing the product, I was required to phone (no email, no automatic registration as is common with other software products) Intuit customer support. I was then asked for my phone number -- we have over 15 phone lines in my company, four regional offices, etc. -- but I was told I HAD to give the correct phone number or I would not receive my "Validation Code". I already had the License Number and Product Code emailed to me after my purchase, but now Intuit required a third code -- and they needed my phone number to issue the code. Completely a 1998-era, poor customer service experience for their 2008 product. My recommendation is strongly to BUY SOME OTHER PRODUCT!
Rating:
- Wow! Lots of problems with Vista.I am a ten year user of QB Pro. Had to get a new version because I bought a new pc with Vista. Had choice of downloading QB Pro from Intuit or buying from Amazon, who I love, and getting a real CD. I like to own the CD in case of reload, etc., so I got it from Amazon. Fast shipping and great price!
I had TONS of problems with program crashing on new install, even with the new QB Pro CD, the new PC and with all Vista updates and with all QB updates downloaded for the new QB Pro.
It turns out that the brand new CD with the updates downloaded does not run on Vista and support eventually had me download the whole program from Intuit and re-install it to get an actual Vista compliant version.
Now it runs fine, but only after several days of problems and only intermittent communication from Intuit's support.
So, if you buy the program new on CD you may still need to download it from Intuit to get a Vista compliant running product. Maybe this knowledge will save you several days of problems and checking and rechecking your own work to find if you did something wrong yourself.
Otherwise seems to be a great product once it runs.
Rating:
- Buyer BewareI've used Quickbooks for approximately 10 years, and am very familiar with its capabilities and limitations. Unfortunately, Intuit markets this product as Vista compatible. It is not. And although the product does operate, there are significant issues.
Rating:
- Great Accounting ProductGreat product. Has a little learning curve for non-accountants like myself but overall a decent accounting package.
One should get a general overview of accounts before tackling setting up a company books or get professional assistance.
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