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Tools & Hardware : Sunlawn 16-Inch Light Weight Manual Push Reel Mower #LMM40
Rating: 
- Great way to cut the grass!!!
The product arrived and I performed the cutting height and blade alignment procedures as outlined in the shipped documentation. It cut the grass perfectly. This is a precison machine with close tolerances. It's a very good value.
Rating:
- DONT BUY SUNLAWN
I bought an EM 2 electric reel mower this year. It worked great and I was very satisfied with it. Then the drive belt broke. That was three months ago. There are no spare parts. They don't return your calls and e-mails. I have caught the employee answering the phone only twice usually you get a recording. They have promised to ship parts but haven't. The EM was an expensive lawnmower and now is a useless piece of junk. If they are this bad with the higher up products I would be careful about any product support for any of their products.
Rating: - Sunlawn= POOR company, warranty & customer service!_ ZERO rating
I also purchased the 16 inch (MM-1) version of the Sunlawn reel mowers, in May 07 for a small, leveled yard. It worked, until is also broke this summer 08 = the metal loop connections that support the anchors to adjust height & tighten the blades are both cracked. I also tried contacting them via email and phone, on numerous occasions. Both do Not work! If ur looking for their contact info, check their main website or call Amazon. It's been over a month! Amazon ALSO can Not get through to them. Amazon is now further researching the situation, yet also taking longer than the estimated time provided- something must be wrong. Warning: I would not buy from this company, consider a different manufacturer of reel mowers, at this time.
Rating: - Horrible customer service
I purchased another mower, the Sunlawn MM1 from Amazon. Out of the box, it seemed great, until it broke - on it's first trip around my lawn. (The adjustment arm casting broke). No problem, living in Colorado, where Sunlawn is located, I decided to call the manufacturer direct to resolve the issue. They were very friendly and said that they would send out a new part. Weeks passed, no part. This pattern repeated itself more than once. Me: "Maybe you had the wrong address." Them: "Oh, right, we'll send it out." Me: "I still haven't received my part." Them: "Let me look in back and call you back." Me: (several days later) "Hey, how 'bout that part." Them: "Right, just checking in back, we'll send that along right now." Deceptive? Ultimately, fed up, I called Amazon and had to return the mower (kudos to Amazon for their customer service!).
Rating: - Wow - Cancel the gardener
This mower is incredibly easy to assemble (five minutes including removing from box and discarding packaging, which is minimal) and even easier to use. Very little effort is required to use it, and it cuts nicely and evenly with a very rewarding scissors-like sound as you push it around your yard. On some spots you may wish to go over them several times, especially if your lawn hasn't been cut recently. It won't cut very tall grass in one pass, but that's because it doesn't have a blade spinning at 9000 rpm inches from your feet sucking all of the grass up into it. The reward for your effort? Your old lawnmower pollutes as much as 11 cars when compared side-by-side for emissions output and now you can get rid of it. Or you can cancel the gardener and put the money back in your own pocket.
- Great way to cut the grass!!!The product arrived and I performed the cutting height and blade alignment procedures as outlined in the shipped documentation. It cut the grass perfectly. This is a precison machine with close tolerances. It's a very good value.
Rating:
- DONT BUY SUNLAWNI bought an EM 2 electric reel mower this year. It worked great and I was very satisfied with it. Then the drive belt broke. That was three months ago. There are no spare parts. They don't return your calls and e-mails. I have caught the employee answering the phone only twice usually you get a recording. They have promised to ship parts but haven't. The EM was an expensive lawnmower and now is a useless piece of junk. If they are this bad with the higher up products I would be careful about any product support for any of their products.
Rating:
- Sunlawn= POOR company, warranty & customer service!_ ZERO ratingI also purchased the 16 inch (MM-1) version of the Sunlawn reel mowers, in May 07 for a small, leveled yard. It worked, until is also broke this summer 08 = the metal loop connections that support the anchors to adjust height & tighten the blades are both cracked. I also tried contacting them via email and phone, on numerous occasions. Both do Not work! If ur looking for their contact info, check their main website or call Amazon. It's been over a month! Amazon ALSO can Not get through to them. Amazon is now further researching the situation, yet also taking longer than the estimated time provided- something must be wrong. Warning: I would not buy from this company, consider a different manufacturer of reel mowers, at this time.
Rating:
- Horrible customer serviceI purchased another mower, the Sunlawn MM1 from Amazon. Out of the box, it seemed great, until it broke - on it's first trip around my lawn. (The adjustment arm casting broke). No problem, living in Colorado, where Sunlawn is located, I decided to call the manufacturer direct to resolve the issue. They were very friendly and said that they would send out a new part. Weeks passed, no part. This pattern repeated itself more than once. Me: "Maybe you had the wrong address." Them: "Oh, right, we'll send it out." Me: "I still haven't received my part." Them: "Let me look in back and call you back." Me: (several days later) "Hey, how 'bout that part." Them: "Right, just checking in back, we'll send that along right now." Deceptive? Ultimately, fed up, I called Amazon and had to return the mower (kudos to Amazon for their customer service!).
Rating:
- Wow - Cancel the gardenerThis mower is incredibly easy to assemble (five minutes including removing from box and discarding packaging, which is minimal) and even easier to use. Very little effort is required to use it, and it cuts nicely and evenly with a very rewarding scissors-like sound as you push it around your yard. On some spots you may wish to go over them several times, especially if your lawn hasn't been cut recently. It won't cut very tall grass in one pass, but that's because it doesn't have a blade spinning at 9000 rpm inches from your feet sucking all of the grass up into it. The reward for your effort? Your old lawnmower pollutes as much as 11 cars when compared side-by-side for emissions output and now you can get rid of it. Or you can cancel the gardener and put the money back in your own pocket.
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